Terms of Service

Last updated: 29 June 2026

These Terms of Service govern your use of Yatri’s car rental services in Brisbane and Melbourne, Australia. By making a booking or hiring a vehicle from Yatri, you agree to these terms. Please read them carefully.

1. About these terms

“Yatri”, “we”, “us” and “our” refer to the operator of the Yatri car rental service. “You” means the person who books or hires a vehicle. These terms apply together with our rental agreement and our Privacy Policy.

2. Eligibility

You must hold a current, valid Australian or recognised overseas driver licence and meet our minimum age and driving-history requirements.
You must provide accurate identity, licence and payment information, and pass our verification checks.
Only authorised drivers named in the rental agreement may drive the vehicle.

3. Bookings, payments and bond

Rental charges, the payment schedule (for example weekly rent) and any applicable bond are set out at booking and in your rental agreement.
A refundable bond and your first payment may be required to secure a booking. The bond is returned after the vehicle is returned, subject to inspection and any amounts owing.
Payments may be collected by direct debit or card through our payment processors. You authorise these charges in accordance with your rental agreement.
Outstanding amounts (including rent, tolls and penalties) may be deducted from your bond or charged to you.

4. Use of the vehicle

You agree to:

Use the vehicle safely, lawfully and only within Australia, and in line with the rental agreement.
Not drive under the influence of alcohol or drugs, use the vehicle for any illegal purpose, sub-let it, or allow unauthorised drivers.
Not use the vehicle for racing, off-road driving, towing (unless approved), or carrying passengers or goods for hire beyond any permitted use.
Keep the vehicle secure and report any damage, accident, theft or mechanical issue to us promptly.

5. Tolls, fines and infringements

You are responsible for all tolls, parking fees, traffic and other infringements incurred during your rental. Where an infringement notice is issued to Yatri, we may nominate you as the responsible driver to the relevant road or government authority, and pass through the toll, fine and any administration fee to you.

6. GPS and telematics

Fleet vehicles are fitted with GPS and telematics devices used for safety, fleet management, and vehicle recovery. By hiring a vehicle you acknowledge and consent to this. We handle location data in accordance with our Privacy Policy.

7. Insurance, damage and liability

Insurance cover, excess amounts and your responsibilities for damage are set out in your rental agreement.
You are responsible for loss or damage to the vehicle during your rental to the extent permitted by law and your agreement.
To the maximum extent permitted by law, we are not liable for indirect or consequential loss arising from your use of the vehicle or our services.

8. Cancellation, return and termination

Cancellation and return arrangements are set out in your rental agreement.
You must return the vehicle at the agreed time and place, in the same condition (fair wear and tear excepted).
We may end a rental and recover the vehicle if you breach these terms or the rental agreement, or if payment is not made.

9. Your consumer rights

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or other laws that cannot lawfully be excluded. Where permitted, our liability for breach of a non-excludable guarantee is limited to resupplying the service or paying the cost of resupply.

10. Governing law

These terms are governed by the laws of the Australian state in which your vehicle is hired (Queensland or Victoria), and you submit to the courts of that state.

11. Changes and contact

We may update these terms from time to time; the current version is always available on this page. For questions, contact us at [email protected] or via WhatsApp on +61 468 490 494.