YatriPrivacy Policy
Last updated: 29 June 2026
Yatri (“Yatri”, “we”, “us” or “our”) provides car rental services in Brisbane and Melbourne, Australia, through yatri.au. We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, and how we handle it.
1. Information we collect
Depending on how you use our services, we may collect:
- Identity and contact details — your name, date of birth, residential address, email and phone number.
- Driver licence and verification data — licence number, expiry, photo and other identity documents needed to verify your eligibility to drive.
- Payment and banking details — bank account or card details used to process rental payments, bonds and direct debits (handled by our payment processors).
- Booking and rental records — vehicles hired, dates, pricing, payment history, tolls and infringements.
- Vehicle and location data — GPS and telematics data from vehicles in our fleet, used for safety, recovery and operational purposes.
- Communications — messages you send us by email, WhatsApp or phone.
- Website and device data — IP address, browser and usage data collected via cookies and analytics.
2. How we collect it
We collect personal information directly from you when you make a booking, apply to rent, or contact us; automatically through our website and the GPS units fitted to fleet vehicles; and from third parties such as identity-verification providers, payment processors, insurers, and road and toll authorities.
3. Why we collect and use it
We use your personal information to:
- Provide and manage your vehicle rental, including bookings, payments and bonds.
- Verify your identity and driver licence and assess eligibility.
- Operate, locate, secure and recover fleet vehicles using GPS/telematics.
- Process tolls, fines and infringements, and nominate the responsible driver to the relevant road authority.
- Provide customer support and respond to your enquiries.
- Meet our legal, tax, insurance and regulatory obligations.
- Send you service messages and, where you have consented, marketing — which you can opt out of at any time.
4. Disclosure to third parties
We may disclose your personal information to:
- Payment processors and financial institutions to process payments and direct debits.
- Road, toll and government authorities (including for tolls, fines and driver nominations).
- GPS/telematics, insurance, identity-verification and IT service providers who help us deliver our services.
- Professional advisers, and law enforcement or regulators where required or permitted by law.
We do not sell your personal information.
5. Overseas disclosure
Some of our service providers (including cloud hosting and infrastructure providers) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.
6. Security and retention
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We retain personal information only for as long as needed to provide our services and meet legal obligations, after which we destroy or de-identify it.
7. Access, correction and complaints
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. If you believe we have breached the APPs, you can lodge a complaint with us and we will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Cookies
Our website uses cookies and similar technologies to operate the site and understand usage. You can control cookies through your browser settings; disabling them may affect some features.
9. Changes to this policy
We may update this policy from time to time. The current version is always available on this page, with the “last updated” date shown above.
10. Contact us
For privacy questions or requests, contact us at [email protected] or via WhatsApp on +61 468 490 494.